Complaints, Feedback & Concerns

Your voice matters.

AusUnity Aid welcomes feedback, concerns and complaints from clients, Centrelink customers, families, community members and other stakeholders.

Making a complaint is free, and you will be treated fairly and respectfully. Your complaint will be handled as confidentially as possible, and making a complaint will not affect your access to our services.

What you can expect: We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. If we need more time because the matter is complex, we will let you know and provide an expected timeframe. We will explain the outcome and reasons for our decision.