AusUnity Aid is committed to delivering safe, high-quality, and culturally responsive services to every individual and family we work with. Our practice is guided by a comprehensive Quality & Safety Policy Framework, developed in line with Victorian and Commonwealth legislation, including the Victorian Child Safe Standards, the Privacy Act 1988 (Cth), the Occupational Health and Safety Act 2004 (Vic), and the ACNC governance standards for registered charities.

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Our policies cover the following key areas:

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• Child Safety & Safeguarding — A zero-tolerance approach to harm, with mandatory Working With Children Checks, police checks, and safeguarding training for all staff, volunteers, and students.

• Quality of Service — Person-centred, evidence-informed, and culturally responsive care, with regular monitoring and continuous improvement.

• Cultural Safety & Inclusion — A genuine commitment to Aboriginal and Torres Strait Islander cultural safety, and inclusive, linguistically accessible support for CALD communities.

• Work Health & Safety — A safe and supportive environment for staff, volunteers, clients, and visitors, including support for psychological wellbeing.

• Privacy & Confidentiality — Full compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in how we collect, store, and protect personal information. View our Privacy Policy.

• Risk Management — A proactive, structured approach to identifying and managing risk across all our programs.

• Complaints & Continuous Improvement — A fair, transparent, and timely process for handling feedback and complaints, and using them to improve our services.

  If you have a complain click here

• Workforce Standards — A skilled, screened, and professionally supervised workforce, bound by a clear Code of Conduct.

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If you have any questions about our policies, or would like to make a complaint or provide feedback, please contact us at info@ausunityaid.org.au or call 1300 778 326."